For drivers
Find a valet, park with a digital ticket, and request the car back from the phone.
- Client
- Valiit
- Industry
- Valet / mobility
- Services
- Design + development
- Engagement
- Product build
01. The challenge
One lot. Four disconnected jobs.
Guests, attendants, venues and operators were stuck in paper tickets, WhatsApp threads and separate tools. Valiit had to connect every side of the valet operation without feeling like four different products.
For valet staff
Scan plates, assign spots and confirm parking without a clipboard on the lot.
For venues and operators
Validate tickets, waive charges, run teams and see the whole operation in one console.
Our approach
Design every side. Then wire them into one story.
We mapped the guest journey first, then staff and retail tools that serve it, then the admin console and marketing site that run and sell the platform.
- 01
Guest
Arrive, park, request and pay from the phone.
- 02
Staff
Scan, assign a spot and confirm the handoff.
- 03
Retail
Validate tickets, waive charges and manage the team.
- 04
Admin + site
Run tickets, locations and staff, and market the product.
03. How we solved it
Each side, and what it unlocked
Every surface answers a real friction in valet operations. Here is what we designed and built, and what guests, staff and operators gain.
A guest app that owns the ticket
Problem
Drivers relied on paper stubs and phone calls to get their car back.
Solution
Home with an active ticket, nearby valet locations, request-car flow and a clear ready state when the vehicle is on the way.
Gain
Guests stay in one journey from park to pickup without hunting for an attendant.
Plate capture that starts the stay
Problem
Adding a car and opening a ticket was slow and error-prone at the curb.
Solution
Scan license plate, nearby valet discovery and a ready state that confirms the car is coming back.
Gain
Check-in and retrieval start from the same product language guests already trust.
Staff tools built for the lot
Problem
Attendants tracked spots on paper while guests waited on WhatsApp.
Solution
Staff home, plate scan, assign parking spot and confirm parking so the lot state stays live.
Gain
Attendants move cars with a phone workflow that matches the guest request.
Retail ops for venues on the floor
Problem
Venues validated tickets and waived charges with ad-hoc staff chats.
Solution
Validate ticket, waive valet charges and my-team screens so the venue can run the floor from one app.
Gain
Retail partners handle exceptions without leaving the Valiit system.
Admin console and a site that sells it
Problem
Operators had no single place for tickets, locations and staff, and no public story for the product.
Solution
Retail admin dashboard with ticket management and locations, plus a marketing landing that demos the product.
Gain
Operators run the network from the console while the website explains the platform to new venues.
04. The overall gain
What changed across every side
The design turned a fragmented valet operation into one platform guests, staff and operators can share.
| Job | Before | After with Valiit |
|---|---|---|
| Getting the car back | Paper ticket and a call to the stand | In-app request with a clear ready state |
| Opening a stay | Manual plate notes at the curb | Scan plate and nearby valet in the guest app |
| Parking on the lot | Clipboard spots and radio updates | Staff scan, assign spot and confirm parking |
| Venue exceptions | Ad-hoc waive and validate over chat | Retail validate ticket and waive charges |
| Running the network | No single console for tickets and staff | Admin dashboard, tickets, locations and teams |
| Selling the product | No public product story | Marketing landing with live product demo |
For merchants
Faster retrieval: guests request the car without leaving the app.
Clearer lot ops: staff see spots and vehicles in one phone flow.
Venue control: validate and waive without breaking the ticket trail.
For Valiit
Guest, staff and retail apps designed as one product language.
Admin modules for tickets, locations, staff, payments and settings.
Marketing site that demos the console and explains the platform.
- product sides
- 5
- mobile apps
- 3
- admin console
- 1
- marketing site
- 1
- Design + development
- Design + development
Design in detail
Designed to feel like one system.
From the guest ticket to the admin console and the landing page, shared structure and hierarchy keep Valiit familiar while each side does a distinct job.
06. The outcome
Designed. Built. Multi-sided hand-off.
Valiit is a complete valet platform spanning guest, staff and retail apps, an admin console and a marketing site, ready for operators and venues.
Valet platform
One product language across every side of the lot.
Designed. Built. Handed off.
App and website delivered as one engagement.
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